This policy covers accessories and spare parts bought from our online shop. Rooftop solar installations are covered by the written work order signed before installation, not by this page.
An order can be cancelled at any time before it is dispatched, at no cost. Message us on WhatsApp or call +91 95091 92883 with your payment reference. The full amount is refunded to the original payment method.
Once an order has been dispatched it cannot be cancelled, but it can be returned under the section below.
You may return an item within 7 days of delivery if it is unused, in its original packaging, and complete with any accessories it came with.
Some things cannot be returned once opened, for reasons of safety and resale:
This does not affect your rights where an item is faulty, damaged in transit, or not what you ordered.
Tell us within 48 hours of delivery and send photographs. We arrange collection at our own cost and either replace the item or refund it in full, whichever you prefer. You do not pay return postage when the fault is ours.
Where an item carries a manufacturer warranty, a failure after this window is handled as a warranty claim with the manufacturer. We will file and follow up that claim for you, but the manufacturer decides the outcome and the timeline — that is not something we can promise on their behalf.
If the item is faulty, damaged or wrong, we pay. If you are returning it because you changed your mind, the return postage is yours.
Refunds go back to the original payment method. We process a refund within 3 working days of receiving the returned item and confirming its condition. After that, how long it takes to appear depends on your bank or card issuer — typically 5 to 7 working days, and that part is outside our control.
Delivery charges are refunded when the return is our fault. They are not refunded when you have simply changed your mind.
Message +91 95091 92883 on WhatsApp with your payment reference, what you are returning, and why. Photographs help and speed everything up. We will confirm the next step the same working day.