This page covers accessories and spare parts sent from our online shop. Installation materials for a rooftop system are delivered as part of the installation and are covered by your work order instead.
We deliver across Jodhpur city and the surrounding belt. For addresses outside that area we will confirm the delivery charge and the timeline with you before dispatching anything — you will never be charged a surprise amount after the fact.
The delivery charge is shown in the cart before you pay, and it is included in the total you are charged. Orders above the threshold shown at checkout are delivered free within Jodhpur.
Orders placed on a working day are usually dispatched within 1 to 2 working days. Local Jodhpur deliveries typically arrive within 2 to 4 working days of dispatch.
These are our normal timelines, not a guarantee. Stock, courier delays, weather and public holidays all move them, and we would rather say so than quote a date we cannot control. If something is going to be late, we will call you rather than let you wonder.
We will message you on WhatsApp when your order is dispatched, along with tracking details where the courier provides them. For local deliveries made by our own team, we call before arriving.
Please check the packaging before accepting it. If a parcel arrives visibly damaged, photograph it before opening and tell us within 48 hours — that makes the claim straightforward for everyone. See our refunds and cancellation policy for what happens next.
We deliver to the address given at checkout. If a delivery fails because the address is wrong or nobody is available across repeated attempts, we will contact you to arrange redelivery; a further delivery charge may apply. This is why we call to confirm before dispatch.
Every order is invoiced with GST under GSTIN 08BLXPL0283P1Z5. The invoice is sent to the phone number or email you give at checkout.